HighPoint has seen many positive changes over the years. As we grow and develop, it is necessary to accommodate our clients and our community by adjusting our strategies, programming, and services. Everything we do must support our mission. Our hours are no exception.

Effective July 1, we are excited to announce new open hours for HighPoint! In order to provide a consistent schedule for our clients, volunteers, and community, we have streamlined the hours we are open.  Keeping hours accurate and consistent builds trust and ensures our community receives reliable information.

Benefits of the New Schedule

SIMPLICITY

We currently have 3 sets of "open hours" posted online: client services, donation intake, and business open hours. Another challenge to our old schedule is that the hours vary each day. Simplifying the "days" schedule to the same hours will help the schedule be more memorable and having the same schedule for both client services and those donating goods will cause less confusion for our community.

CONSISTENCY

These new hours will not affect the number of clients we serve or change the type of programming and services we provide. As a volunteer driven organization serving approximately 400 client families each week, this new schedule will continue to support our mission of bringing wholeness to the community, sharing the gospel, and meeting physical needs.

RELIEF FOR VOLUNTEERS

A large majority of our volunteers serve 2 to 3 times throughout the week. Moving client services and donation intake from every weekend to once a month (the first Saturday of the month) will provide our volunteers time on the weekend to refresh each week before coming back to serve at HighPoint.

ADDITIONAL TIMES TO DONATE GOODS

While we are eliminating some of our Saturdays that our community can donate to HighPoint, we are filling the gap by adding Mondays and Thursdays each week to our donation intake schedule.

QUESTIONS YOU MAY HAVE . . .

  • No, we will continue to allow clients to pick up their food boxes through the car line. As usual on Mondays, clients do not have to exit their vehicle and enter the building to check-in. 

  • If you can only donate on Saturdays, we ask that you please hold your clothing and home goods donations until the first Saturday of the month for HighPoint. When you donate clothes and other home goods to HighPoint, you are helping to not only support the basic needs of hundreds of families who shop our clothes closet each week at no cost to them, but also to help support the many locations of Shop HighPoint which generates proceeds for the programming and operational costs of HighPoint. Either way, you are making a difference when you donate at HighPoint!

  • If you cannot come on the same day you've been coming because of the new schedule, simply choose another day to come. Clients may come once a week (Monday through Saturday) to pick up their weekly food box, regardless of the day each week. 

  • Your feedback is important to us. We are happy to receive your questions or concerns. Simply call us at 502.713.7090 or email us at info@highpointcs.org.